British Telecom Situational Judgement Test (SJT)

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Ben Hopgood Updated:

About British Telecom situational judgement tests

British Telecom looks for employees with a high situational judgement ability. Applicants have to pass a SJT before being offered a position.

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British Telecom use the following tests in their selection process:

  • Situational Judgement Test
  • Video Interview
  • Assessment Centre (mini-exercises)

British Telecom (BT) is one of the world's leading communications services companies with customers in the UK and in 180 countries worldwide. The main services provided by BT are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

SJT reasoning tests are a fair and objective way for BT to assess a wide range of applicants, each having different experiences and different qualifications. By analysing the results of their situational strengths test, BT are able to quickly see which candidates are suitable for the role and which are not. This sort of information about candidates’ behaviour is difficult to glean from interviews and qualifications alone, so they use professional psychometric tests.

BT Application Process Stages

Stage 1

Online Application

You will need to upload a copy of your CV and answer a few simple questions online.

Stage 2

Psychometric Tests

The SJT used at BT has been created specifically for BT: it will give you some real life scenarios and asks you to choose what you would do in a certain situation. BT rec

Stage 3

Video Interview

BT's video interview format is much like other video interviews you will find in job applications. Your answers will be recorded to be assessed internally, so you will not be in a skype/zoom/teams style conversation, but instead will be answering questions that appear on the screen with no one there to watch live.

You will be presented with a question and given around a minute to prepare, then you will have a couple minutes to answer.

BT have a short video about the video interview, but not too much is explained in this. We would recommend writing a few bullet points on the main points you would talk about for various question topics. Then once you take the video interview you will have some go-to points that can help structure your answer.

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BT Sitational Judgement Test Questions

Like most situational judgement tests, the one used by BT looks at how you would handle and respond to typical, and rare, situations and scenarios that occur in the workplace. The situational judgement test will be assessing your speed and accuracy. The answers are multiple choice and you should try to work quickly within the time limit, but also accurately. Negative marking is unlikely to be used but do not guess answers, as this will show up in your accuracy score. With practice you will become familiar with the type of situational judgement tests used by organisations such as BT.

Situational judgement tests and who uses them

Companies are using situational judgement tests more and more in their application process that candidates must go through. A person's score in a situational judgement test is a good indicator of how closely their attitudes and responses to situations mimics those of the company they've applied to. This is important in any sector or position.

BT use situational judgement tests as part of their recruitment process to help them select the best candidates for a particular role.

So as a graduate or senior candidate applying for a job at BT you might feel like the situational judgement test is an unnecessary hoop to jump through. But you should bear in mind that BT are asking you to complete the situational judgement test as much for your own benefit as theirs; if you are not suitable for the role, a psychometric test will usually identify this. Research has shown that psychometric tests, such as those used by BT, are a better predictor of job performance than traditional selection metrics such as level of degree achieved

What you should know before taking your situational judgement test

The situations described in standardised situational judgement tests are ones which applicants can expect to face whilst performing the job they've applied for. The difficult aspect comes with identifying the details in the situation, which would help you to choose the appropriate courses of action to take, quickly and accurately within the time limit. Here are a few examples of the most common situations you can expect in your situational judgement test:

  • Unsatisfied customer
  • Stock-related problems, such as delivery
  • Disagreements between work colleagues

Different types of situational judgement tests

Most questions in most situational judgement tests follow a standard format displaying a passage of text, the question and answer options on screen. These can be arranged differently, but each test will stick to the same layout throughout. The question text may contain extra information which adds to what's given in the sequence of images, this might also be necessary to answer the question correctly. You might have to guess which answer option is the next in the sequence, or which options represents a missing step in the sequence. Lastly, the answer options are almost always multiple choice. Multiple choice answers can vary, however. You may have 2 options to pick from, 4, maybe 5, and these will have to be ranked too. The more answer options to pick from, the slimmer the chances are that you can obtain the correct answer by guessing.

Some publishers will have less subtle variations in their test from what's described here. Find the test types by different publishers explained in more detail.

Answered questions

How difficult are your tests?

The same difficulty as real tests. Generally real employer selection tests don't differ that much in terms of difficulty which is why they compare your score against norm groups. Our practice tests are pitched roughly at graduate level, but this means they are actually suitable for preparing for all levels of job: entry; apprentice; graduate; senior; director.

Are they compatible with my Mac / Tablet / Phone?

Yes, and PC, and Linux and smartphone and Android and...everything. Our practice tests will run on all systems and they are responsive so they will work well on tablets and smartphones too!

How many times can I take the tests?

Unlimited. You can take our practice tests as many times as you like; there is no limit. But to be honest, after taking the same test a few times you start to remember the answers, so that’s why we have lots of tests.