As one of the top 10 credit card companies in the UK, Capital One can be quite selective in their recruitment. The selection process involves psychometric testing fairly early on at the initial assessment stage. This ensures that Capital One maintain a workforce well suited to their job roles, by assessing candidates verbal and numerical abilities. This stage of the process typically requires successful completion of a verbal reasoning and numerical reasoning test, which are accessed online. At the assessment centre stage, different exercises are used depending on the job role and all candidates are informed in advance as to which tests or exercises they will be required to complete.
Capital One use (CEB) SHL for their tests. The function of these tests is to screen out candidates without adequate numerical and verbal ability, as required for employment in finance, accounting and banking. This ensures that only those suited to a career with Capital One progress to the next stage of the selection process.
The Capital One Process
The Capital One selection process is made of three stages:
- Application: Applicants will be required to complete an online profile, providing their contact details, education and work experience. A CV can be uploaded, which will prompt an autofill option using the information gathered from it, although any additional information will have to be entered manually.
- Testing: Suitable candidates will then be invited to undertake one or more psychometric tests online; which include Verbal and Numerical Reasoning. The tests used are published by (CEB) SHL and have strict time limits, so practice tests are recommended for optimum performance. This stage is largely to ensure that the candidates who progress further meet the entry requirements for the selected job role.
- Assessment Centre: The next stage is at an assessment centre, in which candidates will undertake some or all of the following: role play exercises, presentations, group exercises and case study interviews, this is to gauge the candidate’s ability and understanding of what the job will entail. The exercises used at this stage depend on whether the candidate has applied for employment, or a place on one of the graduate schemes.
- Interview: Candidates successful during the first two stages then undertake a face-to-face interview. Capital One use different types of interview; Behavioural, Case study or job fit based, depending on the role that has been applied for. Successful applicants at this stage will be given an offer of employment, or a place on one of the Graduate Schemes. Capital One aim to inform successful candidates promptly, either at their interview or within five days.
Capital One Verbal Test
In these tests, candidates are provided with a passage of written information, sometimes workplace related, and are asked to analyse and draw logical inferences from that written information. The questions will be multiple choice with the answer options being: true; false; cannot say. The key here is to answer the questions based on purely the information contained within the passage (ignore any prior knowledge you may have). Think literally and go only on what you have been told in the passage.
Capital One Numerical Test
In these tests, numerical data is provided to a candidate, usually in the form of graphs, tables, statistics and financial data. To answer these questions, candidates must analyse this data and make a logical conclusion from it, allowing them to select the correct answer. Typical numerical skills which are tested include addition/subtraction, multiplication/division, ratios, fractions and percentages. These tests require the use of a calculator.
Capital One Assessment Centre
The Capital One assessment day can consist of different exercises depending on whether an employment position or a place on one of the graduate schemes has been applied for. Candidates wishing to join the Business Analyst scheme will undergo a case study interview, whereas those wishing to join the Technology scheme will deliver a presentation and take part in a group exercise. All candidates will be given a chance to ask questions and learn more about the position once the assessment exercises have ended.