Free E-Tray Exercise

This is a short sample version of a real e-tray exercise often used by employers.

E-Tray Instructions

This is a short sample version of a full e-tray exercise you might have to take for an employer's selection process. Full exercises will include up to 15 emails and multiple documents to read. This sample e-tray is a lot shorter but will give you a feel of what to expect and the kind of skills being tested.

Your task is to respond to as many of the emails as you can within the time limit of 15 minutes. You must read the background information which gives you useful information about the role you are being asked to assume and the company you are working for. When responding to the emails try to imagine yourself in a work environment. You will NOT receive replies to any of your emails or actions during the exercise, so reply to the best of your ability with the information you are given.

1. Here is an overview of the main inbox page.

e-tray instructions

2. To read and reply to each email click the email icons. You should also use the status text boxes to help you remember which emails have been replied to.

e-tray instructions 2

3. For each email, you need to select which response you think is the most effective and also which response is the least effective. Once you are happy with your selection click the Send Reply button.
Each of the responses are ranked as 'Most Effective,' 'Second Most Effective,' 'Not Appropriate,' 'Least Effective.'
'Not Appropriate' responses do not contribute to addressing the issue in the email or are minimal, rude, contradictory, or show a lack of ability to follow the instructions in the email.

e-tray instructions 3

Next page: the e-tray exercise start page.